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Trem do Corcovado · Parque Nacional da Tijuca · ICMBio

Ticket Rescheduling and Cancellation Policy

To ensure a good experience on your visit to Trem do Corcovado, the rules and procedures for rescheduling or cancelling a booking vary according to the purchase channel. See the conditions below and how to proceed depending on where you bought your ticket.

Deadlines and fees

  • More than 48 hours before the visit time: rescheduling or cancellation free of charge.
  • 48 hours or less before the visit time: a service fee of 20% of the ticket price is charged.
  • After the visit time: the ticket can no longer be rescheduled or cancelled.

The fee is calculated on the ticket price and shown before you confirm.

Rescheduling

Rescheduling consists of cancelling the current booking in order to book a new date and/or time.

  • Rescheduling is allowed only once per booking.
  • When you reschedule, you receive a credit voucher for the amount paid, minus the fee where applicable, to make your new booking.
  • The credit voucher is valid for 60 days, can be used only once and must be used in full. Any remaining balance is not refunded.
  • We recommend scheduling your new visit at least 1 day in advance, subject to date and time availability.
  • A booking made with the credit voucher cannot be rescheduled again or cancelled.
  • The booking is personal and non-transferable.
  • The credit voucher is personal and non-transferable, and its expiry date is shown on it.
  • If you have already exchanged the voucher for tickets at the ticket office, you must return them to complete the rescheduling.

Cancellation with refund

The amount, minus the fee where applicable, is refunded to the same payment method used for the purchase:

  • Pix: the amount is refunded to the originating account.
  • Credit card: the refund is requested from the card issuer. The credit may appear on your current statement or the next one, depending on the closing date.
  • You will receive the cancellation confirmation and the refund receipt by email.
  • If you have already exchanged the voucher for tickets at the ticket office, you must return them to complete the cancellation.
  • Bookings resulting from a rescheduling are not eligible for a refund.

Rescheduling or cancellation due to the attraction

If a cancellation or change is caused by Trem do Corcovado's operations, such as operational reasons or force majeure, you can reschedule or cancel free of charge, subject to seat availability in the case of rescheduling. On the website, simply follow the usual process. Through customer service, state the reason along with your request. If you have already exchanged the voucher at the ticket office, you must return the tickets.

Rescheduling / Cancellation: how to request

Rescheduling or refunding your ticket is easy. Find your case below:

You bought on the website and have access to your account

  • Click Sign in (button below) and access your account.
  • If you don't have a password yet, enter the e-mail used for the purchase and click "Forgot your password?" to create or reset your password. Then follow the instructions sent to your e-mail.
  • In My account, select My bookings and follow the steps.
Sign in

You bought through another channel and provided your email at purchase

  • Click Sign in (button below), enter the email you registered and request a password reset.
  • With your new password, access your account. In My account, select My bookings and follow the steps.
Sign in

You bought through the APP or another channel and did not provide an email

Rescheduling

Send:

  • the voucher code;
  • an image of the purchase holder's ID document;
  • if you paid by credit card, the first 6 digits of the card used;
  • the desired date and time, subject to availability.

Via WhatsApp (11) 93495-1053, for faster service, or by email to atendimento@tremdocorcovado.rio, with a response time of up to 2 business days.

Then wait for customer service to get back to you. The service is subject to the fee set out in the attraction's rescheduling policy.

Cancellation with refund

Fill in the cancellation form and wait for customer service to get back to you within 15 business days. The service is subject to the fee set out in the attraction's cancellation policy.

Cancellation form

Tickets purchased through agencies, guides or partner platforms may have their own cancellation and rescheduling rules. If you are unsure where your ticket was issued, contact us through the channels above so we can identify the booking and guide you.

You bought at the Ticket Office or at Largo do Machado

Requests must be made at the place of purchase or by phone at +55 21 2558-1329. Tell us the desired date and time, subject to availability.

Questions

Contact customer service through the form at www.tremdocorcovado.rio/en/contato/sac or via WhatsApp (11) 93495-1053, every day from 7 a.m. to 10 p.m. (Brasília time). Please have your booking code at hand.